Refund Policy

Effective date: 09 August 2026

Scope

This policy applies to purchases of tests and services offered on Official IQ Test. It describes the conditions, timeframes, and procedure for requesting a refund.

General refund conditions

• Refund requests must be submitted within 14 calendar days of the purchase date, unless local law provides otherwise.
• A refund may be granted in cases of duplicate billing, a technical error during purchase, or if the service was not provided as described.
• Tests already completed or services already consumed may be partially or fully excluded from refund eligibility depending on the circumstances.
• Transaction fees charged by payment providers may not be refunded by us and remain subject to their own policies.

How to request a refund

1. Contact our support team by email at the address below and include your name, order reference if available, purchase date, and the reason for your request.
2. We will acknowledge receipt of your request and may ask for additional information to process the claim.
3. After review, we will inform you of the decision and, if approved, issue the refund to the original payment method within 5 to 14 business days depending on the provider.

Exceptions

No refund guarantee is offered if the test has already been completed and the data has been delivered, if the user has violated our terms of use, or in cases of clear abuse of refund procedures.

Contact

For any refund request, send an email to: contact@officieltestqi.com

Changes to this policy

We may modify this refund policy at any time. Changes will be published on this page with a new effective date.