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Explain your situation
Explain the context in a few useful lines.
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Help and advice
Need help? We answer you with clarity.
A question about your test, your certificate or your order? Write to us here and we will get back to you quickly.
Response time
< 24h
Response to standard requests and simple cases.
Direct channel
contact@officieltestqi.com
A simple channel for clear, centralized tracking.
Useful tip
Always add exact context
Add the email used, the test date or the order concerned to speed up the response.
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Human response
No opaque tunnel. Your request is read and processed by the support team.
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Protected data
Your exchanges are managed in a confidential and secure framework.
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Simple routing
Your message arrives directly in the right flow.
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Actionable answers
The goal is to unblock you quickly with a clear answer.
Best practices
1
Give the right email
Use the email linked to your account or your order.
2
Choose a specific topic
A precise subject helps your request to be processed more quickly.
3
Avoid duplicates
A complete message is more effective than multiple requests.
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Qualification
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Analysis
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Resolution
How we process your request
We read the context, check for useful elements and then respond with clear action.
Write to us
Send your message
Briefly describe your request.
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